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BEGIN:VEVENT
DTSTART:20261007T130000Z
DTEND:20261007T150000Z
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SUMMARY:Fall 2026 The Interchange Tech Training | Customer Service Excellence: Creating Exceptional Customer Experiences
DESCRIPTION:Course Description \n\n\n\nExceptional customer service is more than solving problems it's about creating positive\, lasting experiences. This interactive course explores communication techniques\, active listening\, conflict resolution\, emotional intelligence\, and service recovery strategies that strengthen customer relationships and build organizational loyalty. \n\n\n\n \n\nLearning Outcomes \n\n	Demonstrate effective verbal and written communication skills  \n	Apply active listening techniques to understand customer needs  \n	Manage difficult conversations with professionalism and empathy  \n	Resolve customer concerns using service recovery strategies  \n	Deliver customer experiences that build trust and long-term relationships \n\n\n\nRecommended Audience: Customer-facing staff \n\n\n\nCollaborating Partners:
X-ALT-DESC;FMTTYPE=text/html:<span style="color:#FF8C00\;"><u><strong>Course Description&nbsp\;</strong></u></span><br />\n<br />\nExceptional customer service is more than solving problems&mdash\;it&#39\;s about creating positive\, lasting experiences. This interactive course explores communication techniques\, active listening\, conflict resolution\, emotional intelligence\, and service recovery strategies that strengthen customer relationships and build organizational loyalty.&nbsp\;<br />\n<br />\n&nbsp\;<br />\n<strong><u>Learning Outcomes&nbsp\;</u></strong>\n<ul>\n	<li>Demonstrate effective verbal and written communication skills&nbsp\;&nbsp\;</li>\n	<li>Apply active listening techniques to understand customer needs&nbsp\;&nbsp\;</li>\n	<li>Manage difficult conversations with professionalism and empathy&nbsp\;&nbsp\;</li>\n	<li>Resolve customer concerns using service recovery strategies&nbsp\;&nbsp\;</li>\n	<li>Deliver customer experiences that build trust and long-term relationships&nbsp\;</li>\n</ul>\n<br />\nRecommended Audience: Customer-facing staff&nbsp\;<br />\n<br />\nCollaborating Partners:<br />\n<img alt="" height="100" src="https://chambermaster.blob.core.windows.net/userfiles/UserFiles/chambers/667/Image/Goodwill.png" style="width: 281px\; height: 100px\;" width="281" />
LOCATION:The Factory at Congdon Yards 400 W English Road High Point\, NC 27262 3rd Floor Weaving Room
UID:e.667.5699
SEQUENCE:3
DTSTAMP:20260717T112254Z
URL:http://highpointchamber.chambermaster.com/events/details/fall-2026-the-interchange-tech-training-customer-service-excellence-creating-exceptional-customer-experiences-5699
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